Library Pro Silver questions & answers

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Question by Eric Hemming
262 views
March 7, 2017

Is there an update/upgrade of Library Pro Silver that is compatible with Mac OS El Capitan?

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Answer by Robert Polubinski

I've searched the web, but couldn't find anything related to the availability of an update for Mac OS El Capitan. There was a Reddit post where users talked about it, but nothing official. Therefore, you have two choices now:

  1. Install an older version of Windows through Paralells Desktop and then run the app there.

  2. Use another application that provides similar functions as Library Pro Silver does. Here is the link to the app page: https://www.powerschool.com/products/powerschool-sis/L4U/

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Question by Guest
130 views
November 22, 2015

Everytime we enter new information-new patron-something new in the record, the error info comes up and logs the program out.

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Answer by Sean Hill

I have checked the official website of the developers, but I couldn't find anything related to Library Pro Silver, which means this is either a discontinued product or upgraded to another version, but the problem is that no information could be obtained for.


I recommend contacting the developers of the application. They should provide additional information regarding availability and status update for Library Pro Silver: http://www.powerschool.com/contact-us/

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Question by Guest
103 views
August 18, 2015

Our Database is messed up because of (I think) improper book and patron deletion. I now can neither add more patrons without the program freezing nor can I delete old patrons because they still have outstanding books that were removed. I was wondering if there is a way to start a new one with zeroing out the patrons?

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Answer by Sean Hill

Yes, there is a way to start from zero, and it can be done in two ways:

  • You can either re-install the application from scratch with uninstallation before. Reinstalling the software will always place new files and create or repair the registry items.
  • Manually locate the database previously used in the application and delete it. Then restart the software and it should work.
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Question by Guest
290 views
September 10, 2014

Having trouble deleting a patron. It shows he has a book signed out, but it can't be checked in as the barcode has a plus (+) sign in front of it. When trying to check it in, it says the following error: "Sorry cannot check this in - unable to get copy data for circ #+30058000073223". How can this be fixed so the patron can be deleted?

Stephen Prastman
Answer by Stephen Prastman

An easy fix for this solution is to re-add the item again and mark it as seen or deleted then hide the one with the error. This could be an error given by the program's functionality. You should check the details for the patron. Most likely there is something wrong with an element assigned to him. Replicate the item, mark it for deletion and hide the other one. This way you will have a record of him even if the other one gives you errors.

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Question by Guest
217 views
May 7, 2014
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Answer by Sean Hill

You can't download the application because there isn't an online resource available for this purpose. The only way to obtain more information about it, is to contact the developer. From what it seems, the application looks like it's discontinued and replaced with their new product.

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Question by Teacher-Librarian
216 views
November 19, 2014

When I print my Overdue Letter for students from Library Pro, there appears an error in the printed copy. Rather than printing the overdue books, it prints ".begin_lo" which makes me think something is missing from the code in the letter.


I've copied and pasted below what is listed. Would you be able to tell me if anything is missed after the .begin_lo ?


.module:patron
.report_name:Overdue Letter 98
.font_sanserif
.set_margins:.5;.25;.25;.25
!setup the header
.begin_header
.set_margins:.5;.25;.25;.25
.font_style:B
.right_justify
&_Date
.line
.line
.end_header
.begin_footer
.set_margins:.5;.25;.25;.25
.line
.font_style:B
.left_justify
&_Libraryname
.right_justify
&_page
.end_footer
!setup the columns
.set_col:1;.5;1.5
.set_col:2;1.6;3;L;W
.set_col:3;3.1;6;L;W
.set_col:4;6.1;7;R
.set_col:5;6.1;7;L
!body of report
.begin_if:&PatOvrDu>0
.Set_Page:1
.wordwrap_on
.line:4
.begin_if:&PatFirst!=
&PatFirst
.end_if
&PatName
.line
&PatAddr
.line
&PatCity, &PatState &PatZip
.line:3
Dear
.begin_if:&PatFirst!=
&PatFirst
.end_if
&PatName:
.line:2
Just a friendly reminder that library books are now due back! If you are unable to locate the book and know it to be lost,
or if you're sure it has already been returned, please notify (Teacher) by returning this slip with a note from your parents/guardians (in the space below) or by emailing (Teacher Email).
.line:2
.begin_col
.font_style:UB
.col_data:1;Due Date
.col_data:2;Barcode Number
.col_data:3;Title
.col_data:4;Amount Due
.font_style:N
.end_col
.begin_lo
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Answer by Robert Polubinski

There is a troubleshooting page to give users the possibility to diagnose various errors. You can access it using the following URL. Secondly, there is no other information related to the program's errors and codes. My advice is to re-install it, then add everything back and try sending the email again.

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Question by Guest
212 views
September 9, 2013
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Answer by Pete Clapp

You can ask for any information about the Library Pro Silver on Pearson Education, Inc. website, because the official developer (Chancery Software Ltd.) has been acquired by Pearson.

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